AI Receptionist

Sarah answers your phone around the clock. Set how she sounds and what she's allowed to do.

Identity & greeting

The first thing callers hear, and who she is.

First linePersona & instructions

Voice

Judge a voice on a browser test call (full quality); a real phone call always sounds a touch more compressed.

Behavior

How she handles the back-and-forth.

Responsiveness0.85

Higher = jumps in faster after you stop talking.

Interruptibility0.35

Higher = easier for the caller to talk over her. Low avoids cut-offs on a noisy line.

Backchannel cues (the "mm-hmm / got it" while the caller talks)

Hours & routing

What happens when you're closed.

After hoursTransfer / forward to

Where she sends a caller who asks for a person.

What she can do

Turn capabilities on or off.

Capture new leadsSave the caller's name, address, and what they need.Book appointmentsOffer and hold a visit (prepared as a draft for you).Quote pricesPrepare an estimate (never quotes a number off-script).Take messagesWhen she can't help, capture a clear message for you.Send the portal linkText the caller their customer portal link.

Guardrails

The hard rules she always follows. You can add more, you can't remove these.

Never quote a specific price you did not get from the estimate tool.
Confirm the caller's address is in the service area before offering to schedule.
Scheduling, rescheduling, and estimates are prepared as drafts for the owner to approve.
Only act on the customer confirmed on this call; never pull up another customer.
If you cannot handle it, take a clear message and let them know the owner will call back.

Your extra guardrails

Call my receptionistSaves here now; syncs to your phone agent once Retell is connected.